*Last Updated: February 9, 2024*

**1. Introduction**

Welcome to Trevo Creative (“we”, “our”, or “us”). By engaging our services, you (“the client”) agree to be bound by these terms and conditions. Please read them carefully to understand your rights and obligations.

**2. Services Offered**

We specialize in providing creative services including, but not limited to, design services for print and digital marketing materials, website design and hosting, as well as professional photography and videography.

**3. Payment Terms**

3.1. **Deposit Requirement**: All creative projects require a 50% deposit unless agreed otherwise. This deposit must be paid before any work commences.

3.2. **Acceptance and Timeline**: Upon acceptance of our estimate, we’ll establish a project timeline and a customized payment schedule with the client.

3.3. **Payment Schedule**: Specific stages for partial payments will be clearly defined and agreed upon. Payments must be made as per this schedule.

3.4. **Projects Exceeding $5,000**: For such projects, a valid credit card or bank account must be kept on file.

3.5. **Final Payment**: Due upon project completion and before final delivery. ‘Completion’ is as defined in the project agreement.

3.6 Grace Period: A grace period of 30 days is provided after the invoice due date. This period allows clients additional time to make their payment without incurring any late fees, acknowledging occasional delays and fostering positive client relationships.

3.7. Fixed Late Fee: A late fee of $50 will be applied for every 30 days that the payment remains overdue after the initial grace period has ended.

3.8. **Changes and Additional Costs**: Adjustments to project cost due to scope changes will be agreed upon before proceeding.

3.9. **Cancellation Policy**: In case of cancellation by the client, the deposit may be non-refundable depending on the project stage.

**4. Client Responsibilities**

Clients are responsible for providing clear briefs, timely feedback, and necessary materials. A primary point of contact should be designated for efficient communication.

**5. Ownership and Intellectual Property**

All creative works remain the property of Trevo Creative until full payment is made. Post-payment, clients receive rights to use the works as agreed. Intellectual property rights are subject to the specifics of the project agreement.

**6. Warranty and Quality Assurance**

We assure the quality of our services as per industry standards. Specific warranty terms, if any, will be outlined in the project agreement.

**7. Data Protection and Privacy**

Client data will be handled in compliance with applicable data protection laws. Our privacy policy details how client information is collected, used, and protected.

**8. Force Majeure**

Neither party will be liable for delays caused by events beyond reasonable control, such as natural disasters, war, or government restrictions.

**9. Dispute Resolution**

Any disputes arising under these terms will be resolved through arbitration or litigation in the State of Texas, as agreed upon by both parties.

**10. Termination and Refunds**

Either party may terminate the agreement under specific circumstances detailed in the project agreement. Refunds, if applicable, will be considered for any part(s) of the project that are left undone.

**11. Governing Law and Jurisdiction**

These terms and conditions are governed by the laws of the State of Texas. Both parties consent to the jurisdiction of Texas courts for any disputes.

**12. Amendments and Updates**

Trevo Creative reserves the right to amend these terms and conditions. The latest version will always be available on our website.

**13. Contact Information**

For queries or clarifications, please contact Melissa McGavock at [melissa@trevocreative.com].